Last updated: September 2026
We want you to be happy with your Rawah Herbal purchase. Here’s how returns, exchanges, and refunds work.
Eligibility for Returns
- Return requests must be made within 7 days of delivery
- The product must be unused, unopened, and in its original packaging
- Due to the nature of our products (hair oil, personal care items), we cannot accept returns on items that have been opened or used, for hygiene and safety reasons — unless the product arrived damaged or defective
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery via WhatsApp (0321-7065524) or email (info@therorganic.com)
- Include a photo/video of the item and packaging
- We’ll arrange a free replacement or full refund, your choice
How to Request a Return
- Contact us via WhatsApp or email with your order number and reason for return
- We’ll confirm eligibility and provide return instructions
- Once we receive and inspect the returned item, we’ll process your refund or replacement
Refunds
- For Cash on Delivery (COD) orders: refunds are issued via bank transfer or JazzCash/EasyPaisa (you’ll provide details when we confirm your return)
- For online payments: refunds are issued to the original payment method
- Refunds are processed within 7-10 business days after we receive and approve the returned item
Return Shipping Costs
- If the return is due to our error (wrong/damaged item), we cover return shipping
- If the return is due to a change of mind (unopened item only), the customer covers return shipping
Non-Returnable Items
- Opened or used products (unless defective)
- Combo/bundle offers once any item in the bundle has been opened
- Sale or clearance items marked as final sale
Contact Us
Questions about your return? Reach out:
Email: info@therorganic.com
WhatsApp/Phone: 0321-7065524